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Principle

11. Cushion in Advance

a. Compensate for the relatively low reliability of an object by
countermeasures taken in advance

  • Principle Description:  Prepare in advance — and understand nothing is perfectly reliable.

  • Hints on Usage:  Acknowledge the fact that nothing is perfect.
    In many cases, a system’s reliability is manageable.  With complex or high-volume systems, however, there is a likelihood of unacceptable failures.  If these failures cannot be totally eliminated, it is important to prepare or compensate for the lack of reliability.  Also, prepare in advance for situations with a high risk or high cost of failure.

Examples:
  • Baby mattresses and other furniture may be made flame resistant to minimize death in a home fire.

  • Auto failures and accidents are inevitable so airbags have been installed.

  • General Motors installed OnStar electronic support so owners can access engine diagnostics, unlock doors, and contact emergency services.

  • Life preservers are installed under the seats in airplanes in case of a water landing.

  • Cameras are installed in clear view to deter theft.

  • False contact names are embedded within a mailing list to identify unauthorized use of the list.

  • Fire extinguishing systems such as sprinklers, halon and CO2 are installed in buildings.

  • Wearing knee / elbow pads and helmets when rollerblading cushions the inevitable fall.

  • During a production process buffer stock is created to reduce the risk of production shutdown.

  • Employees being “on call” provides for emergency backup at fire departments, police stations, emergency rooms, etc.

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